Services
Service Management Offerings
Customer Experience:
- L1-L4 support across product lifecycle .
- Increased digital resolution of requests.
- Improved customer satisfaction through predictive analytics.
Service Management:
- ITIL Compliant processes
- SLA driven engagements
- Incident Management
- Proactive monitoring
- Problem management
- Capacity management
- Availability Management
- Release and Patch management
Deployment Management:
- Version Control
- DevOps Automation
- Change Management
- Test Management
- Go-live process
